Digital Security
Your identity document is very important. Therefore, avoid storing a scanned copy of it on your computer.
Do not keep your card PIN or internet banking password written on your card, in your wallet or bag, and avoid saving them on your mobile phone.
Use licensed operating systems and software, and keep them regularly updated.
Make sure to use protective tools such as antivirus, anti-spyware, and personal firewall software.
Avoid conducting banking transactions on shared computers, such as those in internet cafes.
To use our website, type www.turkishbank.com directly into your browser’s address bar instead of clicking on any links.
Our internet banking system utilizes “https” protocol along with EV SSL (Green Address Bar) technology. When you access turkishbank.com, the address bar in your browser will appear green.
To ensure you are on our official website, verify that the security certificate of the site matches our bank's official security certificate. You can check this by clicking on the address bar and reviewing the certificate details.
Wireless methods such as Wi-Fi, Bluetooth, and infrared can pose unauthorized access risks to mobile phones. Therefore, do not use wireless networks if you are unsure of their security.
Do not accept files sent via Bluetooth from unknown or unreliable sources, and keep these applications turned off when not in use. Contact Our Bank in Case of Lost or Stolen Card
If your card is lost, stolen, or stuck in an ATM, stay by the device and immediately call our Customer Communication Center at 0212 373 73 73 from your own or a trusted phone to request the card be blocked.
Do not make calls using a phone from an unknown person.
Your Turkish ID number, ATM/credit card details, internet banking password, and one-time password are personal and confidential. For your security, never share this information with third parties who claim to be your friend, a bank employee, or a law enforcement officer, whether on social networks or over the phone.
Do not choose easily guessable information, such as your phone number, your favorite team’s founding year, or other special dates, as passwords.
Access by Typing www.turkishbank.com into the Address Bar
Instead of clicking on links, type www.turkishbank.com directly into your browser's address bar to access our website.
To ensure you are on our official website, verify that the security certificate of the site matches our bank's official security certificate. Click on the address bar to check the certificate details (https://www.turkishbank.com).
If you notice any movement or malfunction when inserting your card into the ATM card slot, immediately contact our Customer Communication Center at 0212 373 73 73 and request to block your card.
If your card is lost, stolen, or stuck in an ATM, stay by the device and immediately call our Customer Communication Center at 0212 373 73 73 from your own or a trusted phone to request that your card be blocked.
Do not make calls using a phone from an unknown person.
Credit Card Security
Do not create card PINs using easily guessable numbers, such as your birthdate or your office extension number. If your current PIN is based on such information, we recommend changing it immediately at the nearest ATM.
Never allow others to use your credit card without your presence.
Before leaving a merchant, always check if you have retrieved your card. Frequently check your wallet or purse to ensure your credit card is with you.
Do not leave your credit card exposed in environments where others might read the information on it.
If your card gets stuck in the ATM, do not enter your PIN again. Visit the nearest branch or call our Customer Communication Center at 0212 373 7373 to report the issue and, if necessary, block your card.
Never accept help from strangers while using our ATMs. If you encounter any issues, call our Customer Communication Center at 0212 373 7373.
Do not provide your card number and expiration date to third parties, except for the merchants where you are making a purchase.
Do not share your credit card PIN with anyone, including TurkishBank staff, and never write it down. Our bank staff will never ask for your PIN at any stage of your transactions.
Keep documents such as account statements and sales receipts that contain your credit card number and card-related information in a secure place until you can destroy them.
Keep copies of sales receipts for your purchases until you have reviewed the corresponding transactions on your account statement. Once you've checked your statement, you can safely destroy the copies of the sales receipts.
As soon as you notice that your card is lost or stolen, immediately contact our Customer Communication Center at 0212 373 7373 to report the issue and block your card. This will prevent anyone who finds your card from using it. In case of theft, you can also file a police report at the nearest station.
ATM General Security Measures and Information
In case your card gets stuck in a TurkishBank ATM, immediately call TurkishBank Customer Communication Center at 0 (212) 373 73 73 and explain the situation.
Do not show, share, or write down your PIN.
Remember that you, as the cardholder, are solely responsible for your PIN.
Do not step away from the ATM while performing a transaction.
Ensure that there is no suspicious foreign object attached to the ATM device.
When inserting your card, make sure it does not get stuck and is fully inserted into the card slot.
If you notice any movement or malfunction while inserting your card, immediately contact our Customer Communication Center to block your card.
If you notice anyone acting suspiciously or insisting on helping you while using TurkishBank ATMs, leave the ATM without making any transactions.
TurkishBank ATM’lerinde işlem yaparken çevrenizde olağan görünmeyen ve ısrar ile size yardım etmek isteyen birileri var ise o bankamatikten işlem yapmadan uzaklaşınız.
Privacy Policy
Your privacy is important to us.You can obtain detailed information regarding the use and protection of your personal data under the applicable Personal Data Protection Law (“KVKK”), which safeguards your personal data.